Shovo Bet Privacy Policy — Your data is safe with us

When you create an account or use our services on Shovo Bet, certain information is collected. This falls into two categories — what you voluntarily provide, and what is automatically gathered during your use of the platform.

What you provide directly:

• Full name, date of birth, and nationality
• Email Address & Mobile Number
• Current address (city and district)
• A copy of your NID or passport for KYC verification
• Payment-related information (mobile number or bank account number — card numbers are not stored)

Automatically collected:

• IP address & browser information
• Device type & operating system
• Login time, location (city level only) & session details
• A log of how long you used each feature on the platform
• Cookies & tracking pixels (used solely to improve functionality)

Shovo Bet uses your data for the specific purposes outlined below. Each use is backed by a clear legal basis.

To opt out of promotional emails, click the "Unsubscribe" link at the bottom of any email, or turn off notifications from your account settings.

Shovo Bet stores your data using internationally recognised security standards. Our server security framework is as follows:

• TLS 1.3 / SSL 256-bit Encryption: Every data transfer is fully encrypted.
• AES-256 encryption: Stored data is kept in encrypted form in our database.
• Two-factor authentication (2FA): An extra layer of security for account login.
• Firewall & DDoS Protection: Servers are protected against external attacks.
• Real-time monitoring: Suspicious access is detected and blocked immediately.
• Regular Security Audits: Regularly audited by third-party cybersecurity experts.

Shovo Bet never sells your data. However, in certain specific circumstances, limited information may be shared with trusted partners.

• Payment Providers: bKash, Nagad, Rocket, and bank — only the information necessary to process your transactions.
• KYC verification service: Licensed third-party service for identity verification.
• Game Providers: Player ID and betting history — used for game operations.
• Law enforcement: In cases of a court order or legal obligation.

In all such cases, only the minimum necessary data is shared, and all partners are bound by strict confidentiality agreements.

Cookies are small data files stored in your browser. Shovo Bet uses cookies to make your experience smoother and more personalized.

You can disable optional cookies from your browser settings. Please note that disabling essential cookies may affect certain features of the platform.

Shovo Bet gives you full control over your data. Your key rights are outlined below:

Shovo Bet strictly enforces an 18+ policy. We do not knowingly collect or store any data from minors.

• Your date of birth is verified at the time of registration.
• Age is verified during the KYC process using government-issued ID.
• If it is found that a minor has created an account, all their data will be deleted immediately.

Financial data is the most sensitive — which is why Shovo Bet takes the utmost care in handling it.

• Full card numbers, CVV, or PINs are never stored.
• BKash and Nagad transactions are processed directly through their secure APIs.
• Every transaction is identified with a unique token.
• Suspicious transactions are automatically flagged for review.
• PCI DSS standards are followed for every payment transaction.

Shovo Bet does not retain any data longer than necessary. A separate retention period is defined for each type of data:

• Active account data: For as long as your account remains active.
• Transaction history: Up to 5 years for legal requirements.
• KYC Documents: Up to 5 years, in accordance with regulatory requirements.
• Support Chat Logs: 2 years.
• Login & Session Logs: 90 days.
• Data from closed accounts: 3 years from the date of closure, after which it is deleted.

Shovo Bet reserves the right to update this Privacy Policy. You will be notified before any significant changes take effect.

• Email notification — at least 14 days before any changes take effect.
• A notification will be displayed when you log in to the platform.
• The date and a summary of any changes will be shown at the top of this page.

If you have any questions or concerns about our Privacy Policy, please reach out through the following:

• Privacy email: privacy@shovo.bet
• General support: support@shovo.bet
• Live chat: Directly on the platform — available 24/7

We aim to respond within 30 days. For urgent matters, reaching out via live chat will get you a faster resolution.